Report a Problem

If you encounter any issues while using a  WordPress Theme, we encourage you to report the problem so our support team can assist you promptly.

🛠 When to Make a Report

Please submit a report if you experience any of the following:

• Theme installation or activation issues
• Demo content import problems
• Layout or styling inconsistencies
• Theme features not working as described
• Errors caused by the theme code
• Compatibility issues with supported plugins
• Bugs after theme updates

📋 Information to Include in Your Report

To help us resolve the issue faster, please include:

• Purchase code / Order ID (required for support verification)
• Website URL where the theme is installed
• Theme name and version
• WordPress version
• Clear description of the issue
• Screenshots or screen recordings (if applicable)

Providing complete and accurate details helps us identify and fix the issue efficiently.

❌ What Should Not Be Reported

Please note that the following are not considered theme issues under Theme Kaddora and Term  policies:

• Custom design or layout changes
• Feature requests or new functionality
• Third-party plugin conflicts not included with the theme
• Hosting, server, or domain-related issues
• Content creation or data entry

Such requests may be handled as paid customization services if available.

⏱ Response Time

Support requests are typically answered within 24–48 business hours, excluding weekends and public holidays.

📘 Check Documentation First

Before submitting a report, we recommend reviewing the theme documentation. Many common setup and configuration questions are already covered in detail.

🤝 Our Commitment

We are committed to delivering quality products and reliable support. All reported issues related to Kaddora themes are reviewed carefully and addressed according to marketplace guidelines.

Thank you for choosing  Theme Kaddora.